Brand OEM is the main part of our business: mugs and tableware made to a customer’s own design. If you have not ordered custom ceramics from a factory before, it helps to know the steps in advance and what the factory needs from you at each one.
1. Send your brief
The more complete the first message, the faster the quotation. Useful information includes:
- A drawing, a CAD file or a physical sample of the shape
- Size or capacity
- Colour references, usually Pantone numbers
- Logo or artwork files and where they go on the mug
- Quantity per shape and per colour
- Packaging: bulk pack, white box, colour box or gift box
2. Shape: existing mould or new mould
You can choose from our existing moulds or send a drawing or sample for a new shape. We work from CAD drawings, and mould development is done in our own factory. A custom embossed logo or relief pattern always needs a new mould, because the design is part of the mould itself.
3. Colour and decoration
We offer custom colour glaze, reactive glaze, decals, screen printing, embossed logos and electroplating, and these can be combined on one mug. If you are not sure which technique suits your design, send the artwork and we will advise.
4. Samples
Samples are made on dedicated sampling equipment that is separate from our 24 production lines, so sampling does not have to wait for a gap in production.
5. Design service, if you need it
Most customers send their own drawings and packaging design. If you need us to design for you, we offer a design service against a deposit. If you place the order, the design is free and the deposit is deducted from the value of the goods. If no order follows, the deposit is not refunded.
6. Food-contact testing
Test standards differ from market to market. We can supply samples for testing at your own laboratory, or arrange testing and a report on your behalf for a specific order. Testing fees are paid by the buyer.
7. Production and quality control
Clay body, glazes and colour glazes are all made in-house, so the whole process from raw material to shipment is under one roof. Every worker’s pay is linked to quality, and finished goods are inspected before packing.
8. Packing and shipment
Standard packing is 12 mugs per tray box and 3 tray boxes per export carton. White boxes, colour boxes and custom carton specifications are available. We ship FOB Qingdao and payment is by T/T. The production schedule is confirmed with each quotation.
Minimum order
The standard minimum is 5,000 pieces per shape and 500 pieces per colour. For a new customer’s first trial order we accept from 2,000 pieces per shape.
Quick answers
What does a factory need to quote a custom mug?
A drawing or sample of the shape, the size, colour references such as Pantone numbers, the logo or artwork, the quantity per shape and colour, and the packaging you want.
Do I need a new mould for a custom mug?
Not always. You can use one of our existing moulds. A new shape or a custom embossed logo needs a new mould, which we develop in our own factory.
Do you offer a design service?
Yes, against a deposit. If you place the order, the design is free and the deposit is deducted from the goods value; if no order follows, the deposit is not refunded.
What are your shipping and payment terms?
We ship FOB Qingdao and payment is by T/T.
Related guides
- How to Choose a Ceramic Mug Factory in China: A Buyer’s Guide
- Ceramic Mug MOQ Explained: Why Minimums Exist and How to Order Smart
- Mug Decoration Methods Compared: Colour Glaze, Decal, Screen Print, Sublimation, Embossing and More
- Embossed relief mug shapes and sizes
Planning an order?
Send us your drawing, artwork or a reference sample with the size and quantity you need, and we will reply by email. Send an inquiry.